Service and support designed for your success.

Offering account management, satisfaction and growth – from planning to launch and beyond.

Customer Success Management

This team exists for one reason only: to ensure your ongoing success with Demandware Commerce. This day-to-day account management team works with you to understand your key issues and opportunities, so we can help grow your business. You enjoy a single point of contact, someone who advocates for your needs within the walls of Demandware and who is dedicated to the overall success of your business.

Growth & Optimization Services

In addition to deep subject matter expertise, the Growth & Optimization Services team provides strategic and tactical guidance post-launch, helping to drive shopper engagement and conversion using the rich features of the Demandware applications. We support client launches through a series of targeted services like our Launch Readiness Boot Camp. This live event prepares clients to manage their entire digital ecosystem, followed by a hands-on series of workshops that promote platform fluency.

Implementation Services

Demandware Client Services and select LINK Solution Partners deliver all implementations. During your implementation our Client Services subject matter experts provide a comprehensive site readiness assessment, including governance and quality checks. We also conduct a hands-on boot camp so merchants, marketers and operations team members are equipped to manage and optimize the site after it goes live.

Education Services

Whether you’re a technical user who requires certification or a business user who wants to know your way around, Demandware offers extensive training, both instructor-led and virtual. Architects, developers and business analysts can acquire certifications, while operations team members (like marketing and merchandising) enjoy training targeted for their day-to-day roles. And to keep up with the ongoing features that are deployed up to eight times a year, we offer continuing education via self-serve training and virtual instruction.

Support Services

Our dedicated, global team of seasoned technical support and development experts provides 24/7 support to clients and partners. Whether you need assistance with Demandware Commerce Cloud applications, APIs or toolsets, or want to brainstorm a feature improvement, our support services offerings are designed to help maximize your productivity and performance. Our support site offers more detail on our service offerings, in addition to a knowledge base for users who prefer self-serve.