Pluck is the broadest social engagement platform available to marketers today. Pluck lets retailers and brands use an integrated mix of Product Reviews, shopper and support Forums, expert and consumer Blogs and more than a dozen other social applications to drive Conversion, Acquire audience and inspire customer Delight. Retailers and brands that support multiple channels and customer devices rely on Pluck to deliver a consistent, tuned customer experience across retail and product sites, 3rd party social networks and contact centers, Web and mobile browsers, and smartphone and tablet apps. Joint Pluck-Salesforce Commerce Cloud customers like L’Oréal and Crabtree and Evelyn leverage Pluck’s Commerce Cloud Cartridges to integrate Ratings and Reviews and other shopper and customer interactions into the Commerce Cloud environment. Beyond its core applications Pluck provides integrated Gamification, integration with Facebook, and a full suite of moderation services. Pluck is a division of the Demand Media (NYSE: DMD) Social Products group.
Pluck’s cartridges enable customers of the Commerce Cloud to deploy Pluck’s social engagement solution within their Commerce Cloud-powered environment.
• Social Sign-on