OSF Commerce, a division of OSF Global Services, has helped global retailers achieve their international, omni channel and commerce optimization goals for more than a decade. With extended experience in cloud technology and technology integrations, OSF takes care of the whole ecommerce ecosystem, helping retailers choose, implement and customize the right solutions in different ecommerce related areas—CRM, CMS, mobile solutions and private clouds. With offices around the world, OSF capably supports retailers in different geographies, providing innovative development solutions and follow-the-sun business support.

Our end-to-end implementation, consulting and support services enable us to deploy online stores on time and on any budget. We work with our clients’ staff to understand their business needs, process flows and applications to ensure ecommerce solutions are successfully implemented and integrated with existing business-critical applications. The customer journey becomes unified through a consistent look and feel, for seamless personalization and memorable experiences on all channels. And our ongoing maintenance and support services keep online stores available, with reliable performance. Book an informal meeting with an ecommerce implementation specialist, and learn why retailers like Burton, Predator Nutrition and Urban Decay have chosen OSF as their trusted ecommerce partner.


Integration Overview

Smart ORDER REFILL is an order replenishment cartridge for Salesforce Commerce Cloud that empowers you to provide registered customers with the option to automate their recurrent purchases at self-selected frequencies, by simply enabling the 'Smart ORDER REFILL ' field for individual products. The cartridge automatically gathers subscribers to Smart ORDER REFILL into dynamic customer groups, giving you the option to collect data and create dedicated online marketing campaigns and promotions, such as discounts, free shipping and free samples. At the same time, Smart ORDER REFILL includes the automatic renewal of subscriptions, keeps your customers informed about credit card expiration, order cancellation or subscription status, and allows you to control delay of delivery for out of stock replenished orders, right from Business Manager.

Smart ORDER REFILL makes it easy for you to optimize inventory levels, better control stock-at-hand cash-flow issues, secure long-term recurring revenue, improve customer satisfaction, increase your customer retention rate and ensure sales continuity. Make sure your customers “never run out of stock” while you capitalize on recurring orders and smartly use analytics for better forecasting. Test Smart ORDER REFILL 30 days for free. Click here for more details.

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Integration Features

  • Activate/deactivate each product’s order refill option using a custom field in Business Manager
  • Multiple order refill intervals can be set up and vary from one month up to one year
  • Provide automatic renewal of subscriptions after one year
  • Create dynamic customers group to offer customers with replenished orders special promotions
  • Activate free shipping and sending of free samples for customers with replenished orders
  • Empower customers to change recurring orders and their frequencies from their accounts in “Manage Smart ORDER REFILL” menu
  • Allow customers to cancel all recurrent orders or cancel a particular order, view order's details in a pop-up
  • Receive notifications when recurring product is out of stock and communicate this to your customers
  • Delay delivery for out of stock orders–the order will be postponed for a predefined number of days
  • Intelligent payment page notifications inform the customer if the credit card expires during the refill schedule


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