Salesforce Commerce Cloud Product Overview

Create seamless, personalized customer journeys across all channels—digital, social, mobile, and store—with the power of cloud-based unified commerce.

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Welcome to the age of the connected customer. No longer limited to single, traditional channels, the connected customer interacts with your brand across many touchpoints—online, in the store, and on the go. No longer a simple path, shopping journeys are complex and customer-driven, and can be initiated anytime, anywhere.

The world of retail is evolving rapidly to accommodate. At every new touchpoint, modern retailers are faced with the expectation and opportunity to manage transactions, collect customer information, and deliver exciting, personalized experiences featuring the latest technologies.

Don’t fear this new retail reality—embrace it with Salesforce Commerce Cloud! Enabled by the cloud, our unified commerce solutions give you the power to create and coordinate seamless, intelligence-driven experiences that convert the connected customer at every touchpoint—both online and in the store.

  • Create relevant 1:1 shopping journeys personalized to each customer
  • Go to market faster and expand to new regions in record time
  • Connect with shoppers anytime, anywhere with a mobile-first approach
  • Streamline operations and deliver continuous innovations via the power of the cloud
  • Reinvent in-store engagement by blending digital and physical experiences
  • Gain insights and drive results with AI-powered merchant tools

Commerce Cloud Digital

Connect with customers anytime, anywhere

Create unique shopping experiences and maximize conversions across all digital channels—web, mobile, social, and more.

  • Extend your reach beyond traditional websites and connect with customers anytime, anywhere, on any device
  • Launch new technologies and enter new markets in record time
  • Create powerful, personalized journeys without additional tools or complex integrations
  • Develop compelling merchandising and promotions that convert at every touchpoint

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Commerce Cloud Store

Reinvent the in-store experience

Embrace the future of the store with mobile-first POS, unified operations, and in-store digital innovations—all powered by a single cloud-based solution.

  • Create a single view of each customer journey by uniting digital and store channels
  • Eliminate checkout lines and empower associates with mobile POS devices
  • Monitor and manage all store operations via real-time dashboards unified by the cloud
  • Deliver in-store upgrades and digital innovations regularly, without disrupting daily operations

Explore Commerce Cloud Store

Commerce Cloud Einstein

Gain the advantage with Commerce Cloud Einstein, powerful next-generation machine learning woven into the fabric of Commerce Cloud. These unique predictive intelligence capabilities use cutting-edge data science to derive customer insights, recommend strategies, and deliver highly-personalized shopping experiences. Learn More >

Order Management

Deliver the “buy anywhere, service anywhere, fulfill anywhere” experience with Order Management, a powerful add-on that enables distributed order management, order processing, and inventory tracking across all channels. Create a single, real-time view of all orders, inventory, products, and promotions occurring both online and in the store.

Why Salesforce Commerce Cloud?

To give our customers every possible advantage, we provide world-leading technology and extensive expertise backed by a unique business model based on shared success. We also foster a global community of retailers with a wealth of market insights, success stories, and industry knowledge to share. Learn More >

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Gartner Magic Quadrant Report

Gartner has named Salesforce Commerce Cloud (formerly Demandware) the leader in the Magic Quadrant for Digital Commerce, highlighting our ability to execute and our completeness of vision.

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Salesforce Commerce Cloud Wins Retail Choice Award

DealCrunch has awarded Salesforce Commerce Cloud the Editor’s Retail Choice Award for Multi-Channel Sales Unification, recognizing market-leading innovations and a commitment to unified commerce.

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