A Unified Platform for Omnichannel Commerce
Salesforce Commerce Cloud brings together digital commerce, mobile-first point of sale (POS) and store operations, order management, and predictive intelligence.
The Salesforce Commerce Cloud (formerly Demandware) unifies the customer experience and streamlines commerce operations from purchase to fulfillment to post-sale service. Through maximized agility and innovation across channels, the cloud enables you to keep up with the rapidly changing retail industry.
The capabilities within Commerce Cloud are organized into several functional categories — experience, operations and intelligence. Experience capabilities enable you to orchestrate content, products, pricing and promotions to engage customers. Operations capabilities help you extend core functions across all channels, connecting order fulfillment and back-office functions. Intelligence capabilities enhance your ability to be data-driven with business insights and customer personalization. Together, these capabilities power commerce across all channels — mobile, web, kiosk, store, call center and others — and from shopping to fulfillment to post-sale service.
Commerce Cloud brings together digital commerce, point-of-sale, store operations, order management and predictive intelligence into a unified commerce solution. It provides a full range of capabilities and is powered by a shared promotion and personalization engine, so you get a single view of commerce data such as customers, orders, products and prices. Featuring a multi-tenant architecture, Commerce Cloud has a proven track record of reliability, scale and security.
Gartner Magic Quadrant
Gartner has named the Salesforce Commerce Cloud (formerly Demandware), the leader in the Magic Quadrant for Digital Commerce, based on its ability to execute and its completeness of vision.
Key Elements of the Commerce Cloud
The Salesforce Commerce Cloud brings together digital commerce, point-of-sale, store operations, order management and predictive intelligence into a unified commerce solution. It’s powered by a shared promotion and personalization engine and provides a full range of capabilities that share a view of key commerce data such as customers, orders, products and prices. Commerce Cloud features a multi-tenant architecture and has a proven track record of reliability, scale and security.
The Salesforce Commerce Cloud is the only commerce solution with predictive intelligence, called Commerce Cloud Einstein, embedded into the cloud, which enables you to seamlessly use data to create relevant customer experiences. Commerce Cloud Einstein uses data science to power 1:1 personalization on ecommerce sites and in personalized email campaigns for known and unknown visitors. Commerce Cloud Einstein automatically consumes product catalog, order history and clickstream data in real time, eliminating cumbersome third-party data integrations. With predictive intelligence capabilities in Commerce Cloud Einstein, you can skip time-consuming implementation and training processes to focus on growing your business through stronger, more individualized customer engagements.
Scalable, Reliable & Secure
The Salesforce Commerce Cloud (formerly Demandware) processes billions of dollars in annual sales volume, and supports the largest brands and retailers — with solutions for ecommerce, mobile ecommerce and store. With 99.99% global site availability, downtime is never a worry, even during high-traffic periods. Dozens of datacenters are available worldwide to support any commerce goal, whether it’s the rollout of new brands, new geographic sites or omni-channel initiatives. You can rest assured that critical data is safe, as the cloud complies with critical security certifications such as PCI-DSS and SOC2.
Commerce Cloud uses an open architecture, which makes building unique customizations and integrations easy. The cloud is wrapped with a full set of APIs that allow external applications to interface with the solution’s core commerce functionality. It also comes with a complete development environment, empowering technical teams to develop customized brand experiences across every channel and customer interaction point. Additionally, the Commerce Cloud global ecosystem of partners, called the LINK partner program, provides expert services and best-of-breed technologies that complement the Salesforce Commerce cloud.
Commerce Cloud is automatically upgraded several times throughout the year, delivering a steady stream of new features and enhancements without disrupting day-to-day commerce operations. You are always using the most current version of the cloud, ensuring your ecommerce, POS and store operations have access to the latest commerce technology innovations.
Unified, Cross-Channel Experience
Data and services can be leveraged across the entire Commerce Cloud, one of the hallmarks of the solution. This provides merchants with a unified view of data representing customers, products, prices, orders, promotions, inventory, interactions and stores. Further, all channels — ecommerce, store, mobile — can simultaneously leverage core capabilities and services such as merchandising and transaction management. Together, these capabilities empower you to innovate across the entire customer experience and enable you to keep up with ever-changing customer demands.