Service and support designed for your success.

Offering account management, satisfaction and growth – from planning to launch and beyond.

Technology, supporting services and access to a community of fellow users and Demandware partners are what make users of the Demandware Commerce Cloud successful. This ensures satisfaction and growth in your ecommerce, store systems and store operations from planning to launch and beyond.

Optimization

In addition to deep subject matter expertise, we provide strategic and tactical guidance post-launch, helping to drive customer engagement and conversion, and improve ecommerce integration, using the features of Demandware applications. We support launches through a series of targeted services like our Launch Readiness Boot Camp. This live event prepares you to manage your entire digital ecosystem, followed by a hands-on series of workshops that promote cloud fluency.

Customer Success

The customer success team exists for one reason only: to ensure your ongoing success with Demandware Commerce. This day-to-day account management team works with you to understand your key issues and opportunities, so we can help grow your business. You enjoy a single point of contact, someone who advocates for your needs within the walls of Demandware and who is dedicated to the overall success of your business.

Implementation

Demandware Client Services and select LINK Solution Partners deliver all implementations. During your implementation, our Client Services subject matter experts provide a comprehensive site readiness assessment, including governance and quality checks. We also conduct a hands-on boot camp so merchants, marketers and operations team members are equipped to manage and optimize the site after it goes live.

Training

Whether you’re a technical user who requires certification or a business user who wants to learn your way around, Demandware offers extensive training, both instructor-led and virtual. Architects, developers and business analysts can acquire certifications, while operations team members (like marketing and merchandising) enjoy training targeted for their day-to-day roles. To keep up with ongoing features, we offer continuing education via self-serve training and virtual instruction.

Support

Our dedicated, global team of seasoned technical support and development experts provides 24/7 support to customers and partners. Whether you need assistance with Demandware Commerce Cloud applications, APIs, toolsets or want to brainstorm a feature improvement, our support services offerings are designed to help maximize your productivity and performance. Our support site offers more detail on our service offerings in addition to a knowledge base for users who prefer self-serve.