Get started with a better commerce experience—for you and your customers.

Whether your next customer is on the couch, at the checkout line or in a new market, the Salesforce Commerce Cloud (formerly Demandware) provides a superior business and technology model to seamlessly power commerce across the commerce enterprise.

Faster Time to Value

Commerce Cloud creates a more expedient path between your ideas and execution. First, business users never have to worry about whether the infrastructure is ready to support their initiatives. Because cloud readiness is never an issue, they can launch new sites or execute promotions in days or hours, not months. Role-based, intuitive user interfaces empower the business user with control over the brand experience and site functionality — all with minimal IT involvement, as the cloud automatically scales and supports whatever they have planned. This frees your IT department to concentrate on driving strategic initiatives and innovation instead of supporting infrastructure and implementing upgrades. By empowering your users in these ways, you empower your business with tremendous agility. Not only can you execute your ideas more quickly, you are freed up to put more ideas into action.

Continuous and Seamless Innovation

The Salesforce Commerce Cloud eliminates the barriers to innovation that are common with legacy commerce solutions, empowering you to keep pace with today's dynamic market and evolving customer expectations. Commerce Cloud is seamlessly upgraded up to eight times per year, delivering new features and enhancements without disrupting your day-to-day commerce operations. Our open architecture enables you to build your own unique capabilities without compromising the cloud upgrade path. We also make it easy for you to connect to your choice of third-party technologies through pre-built integrations that are resistant to breakage when upgrades occur.


Working with the Salesforce Commerce Cloud (formerly Demandware), you become part of a large, vibrant community that functions as a source of fresh ideas, insights and inspiration. Because Commerce Cloud is built on multi-tenant cloud architecture, all of our customers run on a single code base using the same version of the software. This makes it easy to share ideas and innovation across our vibrant community. You also benefit from the intelligence harnessed by our cloud. Because every customer’s shopper interactions run through the Commerce Cloud, we continuously build a rich behavioral data set that can be used in aggregate as a benchmarking tool to drive continuous improvement. Your ability to tap into the knowledge, experience and passion of this collaborative community creates a powerful network effect to drive your own innovation.

Shared Revenue Model

Everything we do as an organization, including the prioritization of our investments, is designed to help you engage your customers and grow revenue across channels. The Salesforce Commerce Cloud business model is based on shared success, which means we are fully vested in helping you grow and ensuring you succeed. If you’re not successful, neither are we. We offer insights based on data and results pulled from across our entire user set, and our Customer Success Management and Optimization & Growth teams are at your service to provide the consultative advice and support you need to succeed.