of ecommerce leaders believe that agility and speed of deployment give them a competitive edge.
of consumers will pay more for a superior shopping experience.
of retailers say legacy technology is holding them back.
Exceptional time to value.
Intuitive role-based applications empower both business and technical users with complete control over the brand experience, creating a more expedient path between ideas and execution.
Continuous and seamless innovation.
We seamlessly deploy new features and enhancements up to eight times a year, so your platform is always current and able to keep up with your continually evolving needs.
One engaged and connected community.
Unified by a common multi-tenant cloud platform, our clients benefit from a highly collaborative community that is a source of inspiration and innovation.
Committed to client success.
There is never any question about what drives us. Everything we do as an organization, including the prioritization of our investments, is designed to help you differentiate your brand and grow revenue across channels.
Is the Salesforce Commerce Cloud right for your business?
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Commerce Cloud enables merchandising teams to deliver exceptional and relevant customer experiences with rules that deliver products based on attributes such as inventory levels or margin or customer attributes like prior shopping behavior and CRM data. Commerce Cloud increases your profitability through superior customer experiences and greater control over inventory.
Commerce Cloud lets you harness customer shopping data to personalize experiences. Specifically, our retail intelligence reveals shopping trends while our benchmarking data highlights growth opportunities. This provides you predictive intelligence to deliver a more relevant shopper journey through enhanced marketing and merchandising activity.
Trends and Best Practices
Salesforce Commerce Cloud helps you keep pace with the latest trends and outpace your competition. With up to eight releases each year, our cloud platform provides continuous innovation and the latest technology that drives growth. In addition, the Commerce Cloud Customer Success and Growth & Optimization teams, along with our LINK Partner Ecosystem, serve as part of our robust community to guide you every step of the way. Daily access to this community through phone, email, online community portal and our vibrant face-to-face forums and events provide trends, knowledge and a dialogue to keep you on top of best practices and growth strategies.
Time to Value
Commerce Cloud enables you to put innovative ideas into action in a fraction of the time it would require with on-premise and hosted solutions. Even for an entire replatforming project, you can get up and running in six to eight months – nearly three times faster than the standard software installation. If looking to expand with additional brands or into new markets, Commerce Cloud enables you to do so without new software contracts, hardware purchases or hosting negotiation. We focus on the technology infrastructure, while you focus on growing your business and keeping up with the speed of retail.
Salesforce Commerce Cloud succeeds only when our clients succeed. Our shared success business model is economically aligned with client goals and actual growth. Unlike traditional licensed software, we don’t profit from new hardware or software sales. Our motivation is long-term growth and your continuous success.
Salesforce Commerce Cloud commits to helping you not only keep up with consumer expectations, but also outpace your competitors. Beyond our seamless releases each year, a dedicated team of retail practice professionals and hundreds of partners to assist you, Commerce Cloud leverages data from the community to establish benchmarks and best practices that help you assess your progress and develop your next-generation plan. Our vibrant online community and thought leadership events share these trends and encourage dialogue across the community. It’s our mission to ensure you always have what you need to stay ahead.
With our global cloud infrastructure, there is no need to purchase servers or licenses to expand internationally. Commerce Cloud scales to support expansion strategies across new brands and channels and into new geographies. Today, Commerce Cloud clients operate sites in 49 countries around the world.
The Forrester Total Economic Impact™ study reported that Commerce Cloud clients see a 40-60% conversion rate improvement, a 20% improvement in traffic volume and a 4.5% increase in average order value. We help our clients grow and outpace industry average growth rates.
Since 2005, the Commerce Cloud has maintained 99.99% average platform availability. Our cloud platform serves hundreds of millions of customers per month and hundreds of thousands of peak orders per day. We ensure optimal performance, security and uptime even during seasonal peaks, so you focus on strategic initiatives instead of worrying about IT. In the unlikely event that you do encounter a problem, our support staff is available 24 hours a day, seven days a week, every day of the year – for every service region around the world.
Commerce Cloud has proved its scale for ten years and now serves over 1,000 retail websites. The number of consumers interacting with Commerce Cloud per month rivals Twitter’s monthly user count. And when comparing the gross merchandise value (GMV) that runs through our platform with companies in the North America Internet Retailer 500, we rank with the likes of Amazon, Apple, Staples and Walmart.
Commerce Cloud is highly flexible and customizable. Build and manage custom business logic to create unique consumer experiences. Use Commerce Cloud APIs to connect outside applications – both packaged and custom built – to the Commerce Cloud platform. And our LINK Partner Ecosystem provides pre-built, certified integrations between complementary technologies and the platform. We remove the barriers and complexities of traditional licensed and hosted software, giving you a flexible platform that drives growth.
Unlike hosted software solutions, Commerce Cloud is with you before, during and after implementation. Prior to your live date, we offer users extensive hands-on training on the applications and prepare your site and merchandising team to ensure governance, quality and readiness. We also provide ongoing best practice advice on topics like SEO and affiliate marketing optimization so you can continually tune your site and drive traffic. In the unlikely event that you do encounter a problem, our support staff is available 24 hours a day, seven days a week, every day of the year – for every service region around the world.
Our operations team continually monitors your business performance and watches for traffic patterns consistent with a distributed denial of service (DDoS) attack. If necessary, we deploy a comprehensive operational and escalation protocol to mitigate risk and maintain the ability to take orders. Additionally, we run redundant architectures across our cloud network, so in the event of a major disaster in one location, we have the ability to have your sites fail over to another point of delivery. And each client’s isolated environment is logically and virtually separated from that of other clients, offering enterprise-class security and control.
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