Vinod Kumar

About Vinod Kumar

Vinod Kumar is Head of Analytics and Intelligence at Salesforce Commerce Cloud. In this role, he leads a team of data geeks to identify growth opportunities for customers by leveraging analytical tools and techniques. He led the creation of our Industry Benchmarking platform, which is the primary technology enabling us to deliver the quarterly Shopping Index, and Industry Benchmarks for our customers. Vinod has been with the company since 2010 in a variety of roles including Commerce Strategy and Product Management. He is passionate about Conscious Commerce, or the way in which retailers use commerce and work with their customers to support charitable endeavors.

Shopping Bots are Good. No, Really.

Shopping Bots are Good. No, Really.

The past few months have seen a flood of activity around chatbots, with Facebook, Google and Microsoft announcing major initiatives and investments in this area. Since chatbots have implications for retailers, we thought the time was right to offer our point of view...