Linc is the shopper delight platform for brands to make shoppers even happier after they buy. We delight shoppers by anticipating their needs through real time information inside a mobile-first experience. We power a shopper experience that amplifies the digital interactions with your brand. Linc transforms delighting shoppers into measurable revenue by decreasing customer post-purchase inquiries, recouping lost revenue from returns, and increasing life-time purchases. Serving over one million shoppers across innovative IR 1000 brands in the Apparel, Fashion, Skincare categories. Linc is built by a team of seasoned technologists and product minds who brought to life large scale consumer products for companies like Google, Yahoo, eBay and Amazon.

Discover how Linc can help you delight your customers and unlock revenue after they buy.

Integration Overview

We are a personal, tailored, cloud-based platform that effortlessly integrates into Salesforce Commerce Cloud. Our Platform turns high fidelity and rich real-time data into actionable insights. The Linc cartridge will automatically add elements of the Linc application that collects anonymous personal purchase history and order fulfillment data to allow you to leverage Linc’s data-driven personalization and contextual messaging platform to transform post-purchase service needs into revenue and engagement opportunities. To build access points to Linc order status tracking, SMS alerts, and self-guided contextual landing experience for questions and for return assistance into your existing transactional emails or “My Orders” page, all you need to do is to embed a short HTML code snippet into your email template(s) and/or “My Orders” web page. As part of the Commerce Cloud LINK Community, you will receive support from our customer success team for product customization and optimization, as well as analytics reports that provide engagement, service and customer satisfaction insights on Linc’s powered post-purchase experience.

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Integration Features

Linc Care empowers Internet 1000 retailers to personalize and contextualize post-purchase service experience and to drive loyalty with today’s mobile-centric, me-centric customers. Linc Care features include:

• Linc Care “Live” Order Tracking - introducing a live, dynamic order status tracking section within transactional email communications (e.g. Order Confirmation Emails, and Order Shipped Emails) to display shipment tracking status that is up-to-date at the time customers are viewing the emails. Linc Care receives stop-by-stop tracking update through external integration with over 200 shippers, so that retailers do not need to have detailed tracking capabilities or undertake additional integration to offer this service to their customers

• Linc Care SMS alert - serving up customers opt-in based SMS service alerts. Service alerts include order shipment tracking alerts, return shipment tracking alerts, refund alerts, as well as ability to ask stores questions via a browser and then to receive answers back in SMS. All alert features are offered on an a la carte basis

• Personalized customer service landing experience - offering each customer a fully personal and contextual self-guided landing experience that reduce unnecessary customer service calls, decrease ticket resolution time, and improves customer satisfaction

• Purposely placed and optimized ads and recommendations as part of the Linc Care powered service flow - turn post sales service needs into upscale and engagement opportunities


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