At OSF Commerce, we build products using a Salesforce Commerce Cloud-first approach, having your business goals in mind, while respecting all quota limits and best coding practices, with minimal interference to existing operations.  All of our out of the box cartridges' features are made to address retailers’ common pain points, and they are fully customizable. As part of our products' portfolio, we created OSF CartUP to help you decrease cart abandonment rate on your website and recover lost revenue, by easily reconnecting with customers who have not finalized checkout. The product sends personalized cart recovery emails, containing items previously added to cart, and provides you with real-time statistics on Number of Abandoned Carts, Total Sales Revenue Recovered and Average Recovered Cart Value. In addition to the out of the box features, OSF CartUP can be further enhanced and customized, upon request, to fit your business specific requirements.

OSF Commerce, winner of Salesforce 2016 Partner Innovation Award in Retail, is a leading global commerce solutions company providing technology, consulting, implementation and managed services to emerging brands and premier brand retailers. With over 120 ongoing projects and eight years of worldwide deployments, OSF delivers innovative ecommerce solutions across channels, devices and locales. Book an informal meeting with us and learn why retailers like Rockport, DVF and Burton have chosen OSF's products for their online stores.


Integration Overview

OSF CartUP is a shopping cart recovery cartridge that uses profile system object to save the abandoned cart data into customers’ profiles to send personalized recovery email triggers to those who have left your website, without finalizing the checkout process. The basket stores in the JSON format, while the reminder email is customizable and contains the exact list of products of the abandoned cart, with a direct link to the reconstructed basket in order to help customer resume purchase with a single click. You can submit OSF CartUP reminder e-mails directly from Salesforce Commerce Cloud or choose an external email sending solution. With approximately 3 in 4 customers dropping out during checkout, OSF CartUP allows you to schedule email sending time, offer discounts and promotions, as well as keep track of the items purchased after the customer is notified and decides to finalize the buying process. 

Recover lost revenue and  turn abandoners into active paying customers. Compare number of abandoned carts vs. recovered carts, as well as Average Recovered Cart Value and Recovered Revenue. OSF CartUP can be Enabled or Disabled right from Business Manager with just one click. Try OSF CartUP for 30 days, free of charge, by submitting the form on this page. No Credit Card Needed.

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Integration Features

  • Fully integrated with Salesforce Commerce Cloud email system. Alternatively, you can link your email client to your Commerce Cloud online store to connect with the customers who have abandoned their shopping cart.
  • Submits cart abandonment reminder e-mails directly from Commerce Cloud
  • Business Manager Extension for handling cart abandoners
  • Gathers add-to-cart data from Commerce Cloud and performs shopping cart reconstruction based on URL
  • Business Manager interface for merchants.
    • select customers that abandoned their baskets based on a period of time
    • show a list of the Customers that abandoned their baskets based on the search results
    • present the products abandoned on each customer's basket
  • Visualize all of the abandoned carts thanks to protocols providing highly-relevant info: last modified date, product ID,  user ID etc.
  • Allows sending to customers incentives or additional information on the products in the cart
  • Provides real time statistics on number of abandoned carts and number of recovered carts, as well as Total Revenue Recovered from abandoned carts and Average Recovered Cart Value
  • Track with one single click the amount of purchased items after the cart abandonment email notifications are sent
  • Utilize the Commerce Cloud-exported cart abandonment data to further improve your checkout process, identify recurrent abandonment points and create a more enjoyable shopping experience for your customers


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