At OSF Commerce, we build products using a Salesforce Commerce Cloud-first approach, having your business goals in mind, while respecting all quota limits and best coding practices, with minimal interference to existing operations.  All of our out of the box cartridges' features are made to address retailers’ common pain points, and they are fully customizable. As part of our products' portfolio, we created the order replenishment cartridge, Smart ORDER REFILL, to help you provide your customers with the option to schedule the delivery of regularly purchased products, as often as they need. Customers can modify and even delay orders directly from their account. You can choose to offer discounts, products' samples and free shipping those using the replenishment option. In addition to the out of the box features, Smart ORDER REFULL can be further enhanced and customized, upon request, to fit your business specific requirements.

OSF Commerce, winner of Salesforce 2016 Partner Innovation Award in Retail, is a leading global commerce solutions company providing technology, consulting, implementation and managed services to emerging brands and premier brand retailers. With over 120 ongoing projects and eight years of worldwide deployments, OSF delivers innovative ecommerce solutions across channels, devices and locales. Book an informal meeting with us and learn why retailers like Rockport, DVF and The Cambridge Satchel have chosen OSF's products for their online stores.


Integration Overview

Smart ORDER REFILL is an order replenishment cartridge for Salesforce Commerce Cloud that enables you to allow customers to automate their recurrent purchases at self-selected frequencies, by simply selecting the 'Smart ORDER REFILL' field for individual products. The cartridge automatically gathers subscribers into dynamic customer groups, giving you the option to collect data and create dedicated online marketing campaigns and promotions, offering discounts, free shipping and samples. At the same time, Smart ORDER REFILL includes the automatic renewal of subscriptions, keeps your customers informed about credit card expiration, order cancellation or subscription status, and allows you to control delay of delivery for out of stock replenished orders, right from Business Manager.

Smart ORDER REFILL makes it easy for you to optimize inventory levels, better control stock-at-hand cash-flow issues, secure long-term recurring revenue, improve customer satisfaction, increase your customer retention rate and ensure sales continuity. Make sure your customers “never run out of stock” while you capitalize on recurring orders and smartly use analytics for better forecasting. Try Smart ORDER REFILL for 30 days, free of charge, by submitting the form on this page. No Credit Card Needed.

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Integration Features

  • Activate/deactivate each product’s order refill option using a custom field in Business Manager
  • Multiple order refill intervals can be set up and vary from one month up to one year
  • Provide automatic renewal of subscriptions after one year
  • Create dynamic customers group to offer customers with replenished orders special promotions
  • Activate free shipping and sending of free samples for customers with replenished orders
  • Empower customers to change recurring orders and their frequencies from their accounts in “Manage Smart ORDER REFILL” menu
  • Allow customers to cancel all recurrent orders or cancel a particular order, view order's details in a pop-up
  • Receive notifications when recurring product is out of stock and communicate this to your customers
  • Delay delivery for out of stock orders–the order will be postponed for a predefined number of days
  • Intelligent payment page notifications inform the customer if the credit card expires during the refill schedule


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