Multi-channel retailing has become the standard for leading merchants. As consumers review products, compare prices, make purchases and receive orders, they expect to move seamlessly between not only devices but online and offline channels. No matter how difficult the challenge, customers expect merchants to be experts in multi channel retailing and to deliver an optimal shopping experience with every engagement. Because the competition is one click or tap away, savvy retailers are seeking technology to make multi-channel retailing simple and effective.
The Demandware Commerce Cloud provides omni-channel commerce capabilities that empower merchants to meet and exceed customer expectations for seamless multi-channel retailing.
Manage multi-channel retailing with ease
The Demandware Commerce Cloud provides a world-class platform for managing retail operations and navigating the evolving landscape of multi channel retailing. With highly scalable infrastructure, seamless upgrades, third-party integrations and transparent pricing, Demandware delivers the technological backbone retailers need to succeed in the highly competitive enterprise ecommerce market.
Demandware’s capabilities for multi-channel retailing include:
- Omni channel shopping, where customers can reserve, order and purchase products through multiple channels, and where retailers have multiple options for fulfilling and servicing orders.
- Seamless processes for orders and returns, enabling customers to enjoy greater convenience and building greater brand value.
- Real-time visibility into inventory and orders, enabling retailers to simplify product tracking, customer returns and inventory management.
- Intelligent fulfillment processes enable retailers to lower shipping costs, reduce shipping time, minimize markdowns and increase inventory turn.
- Virtual Point of Sale (POS) technology that provides real-time visibility into stores, warehouses, fulfillment centers and customer service teams across all channels.
The benefits for multi-channel retailing
The Demandware Commerce Cloud offers a powerful and flexible solution to help merchants remain competitive by providing more effective tools for multi channel retailing.
The benefits of this industry-leading platform include:
- Accelerated time to market, with a solution that can be quickly deployed and intuitive user interfaces that ensure rapid adoption.
- Simplified integration with ERP, WMS and other systems leveraging open cloud-based APIs..
- Continuous innovation delivered through six to eight releases per year, with enhancements and new features added without disruption or incremental costs.
- A unified and consistent customer experience across all channels and touch points, thanks to a single platform that can support multiple brands and sites.