About Salesforce Commerce Cloud

Salesforce Commerce Cloud empowers retailers to unify customer experiences across all points of commerce - web, social, mobile and store. From shopping to customer service, the Commerce Cloud delivers 1-to-1 shopping experiences that delight customers, increasing engagement, loyalty and conversion. With Commerce Cloud Einstein and embedded predictive intelligence, Commerce Cloud delivers customer satisfaction and growth from planning to launch and beyond.

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Our Mission

Salesforce Commerce Cloud (formerly Demandware) empowers brands to engage with customers in entirely new ways, including online, on-the-go and with empowered associates in brick-and-mortar stores.

Our Journey

Salesforce Commerce Cloud was founded as Demandware in 2004 and acquired by Salesforce in July 2016. A cloud-based ecommerce pioneer, the company’s vision was to enable retailers and brands to break free of the shackles of traditional, legacy platforms and truly focus on what they do best – deliver great products and a great brand experience to its customers. In 2004, Demandware was the first to introduce an enterprise-class cloud ecommerce platform.

Today, Salesforce Commerce Cloud’s industry-leading cloud platform is the digital backbone for hundreds of retail brands, and thousands of commerce web sites around the world, powering commerce across web, mobile, social and store channels. As the retail world has evolved, so has the Commerce Cloud. Our capabilities include digital commerce, predictive intelligence, point of sale and order management. Our founding philosophy still applies today. We believe that competitive advantage and consistent revenue growth don’t come from managing IT infrastructure or developing software. They come from executing on the strategic initiatives that build brand loyalty and drive business expansion.


Delivering exceptional experiences for consumers with the brands they love.

Salesforce Commerce Cloud leverages disruptive technology to bridge the gap between two realities: consumers and their escalating expectations, and the challenges that retail brands face with legacy software, IT organizations that can’t keep up and marketers who want to leverage new technologies and channels to engage those consumers more effectively. Commerce Cloud enables brands and retailers to engage with consumers in entirely new ways. We empower our customers to innovate at whatever speed, and in whatever direction, they imagine.

If you’re thinking about your platform, we’re not doing our job.

Our clients recognize Commerce Cloud for our deep digital commerce and technical expertise, our world-class solutions and services and the results we deliver. How do we do it? Our people. Our employees continuously look for ways to help clients succeed beyond their expectations. We’re thinking about what’s next and challenging the status quo. Is it a shopping trend? A new UX feature? Or a new consumer interaction channel or device? The people who build our products, grow our business, service our clients, and manage our day-to-day operations are individuals at the top of their game. Our offices are filled with some of the best technologists, developers, strategists, retail practitioners, and marketers around.

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