Last Updated April 12, 2017
The following policy describes the privacy practices for Salesforce Commerce Cloud (formerly Demandware, Inc.) and its affiliates ("Salesforce").
Salesforce respects the privacy of our customers, partners, employees, web site visitors, and job applicants. We believe it is important for you to understand the type of information we collect about you and how that information is used. We recognize the need for appropriate safeguards and management of personal information you provide to us or that we gather from your visit ("Personal Information").
EU-U.S. Privacy Shield Framework and U.S.-Swiss Privacy Shield Framework
The Commerce Cloud Services comply with the EU–U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Salesforce has certified to the Department of Commerce that the Commerce Cloud Services adhere to the Privacy Shield Principles. You can view a description of how we comply with the Privacy Shield Principles in our Privacy Shield Notice. To learn more about the Privacy Shield program and to view our certification, please visit the U.S. Department of Commerce’s Privacy Shield website here.
Any questions, comments or complaints about the data practices (including compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity or enforcement) of our Commerce Cloud Services customers or partners for which Salesforce processes data should be addressed to that customer or partner.
How Personal Information is Collected
On our Corporate Sites, we may collect the following Personal Information from prospective clients, prospective business partners, job applicants and other visitors: name, email, phone number and address. We collect this information only for the purpose of contacting individuals who have identified themselves as prospects or applicants for our activities, services and job openings. We may transfer this information to or receive this information in the United States. We may share this information with third party service providers for email processing and related services. These third parties are prohibited from using the Personal Information for any other purpose.
IP Address and Other Standard Information
As is true of many websites, we or our third party web analytics partners may gather certain information automatically and store it in log files or systems used by us. This information may include internet protocol (IP) addresses, device type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you, including information we receive from third parties. We do this to improve services we offer you as well as our marketing, analytics and site functionality and to analyze trends and gather demographic information about our user base as a whole. We may also receive reports based on the use of these technologies by our web analytics partners on an individual as well as aggregated basis.
We collect your location based (geo-location) information for the purpose of optimizing your web site experience. We will share this information with our mapping provider for the purpose of providing and optimizing this service for our visitors.
Technologies such as cookies and other similar technologies are used by Salesforce and our marketing partners, affiliates, and email and analytics service providers. These technologies are used in analyzing trends, administering, securing and optimizing the site, tracking users’ movements around the site and gathering demographic information about our user and visitor base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We partner with one or more third parties to display advertising on our Corporate Sites or to manage our advertising on other sites. Our third party partners may use technologies such as cookies and LSOs to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of seeing generic ads on our Corporate Sites.
Use of Your Personal Information
We use your Personal Information to administer your account, improve our Corporate Sites, and provide you with information about Salesforce and its products and services, including but not limited to webinars, newsletters, and job openings. You have the option at any time to opt-out of any secondary communications such as promotional communications by clicking on "unsubscribe" on the bottom of any promotional emails.
We do not share, sell, rent or trade your Personal Information to third parties for promotional purposes. However, we may disclose your Personal Information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process including court orders, subpoenas or bankruptcy proceedings; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our Corporate Sites or Commerce Cloud Services; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
We may also disclose your Personal Information if we are involved in a merger, acquisition, or sale of all or a portion of our assets. We will notify you via email and/or a prominent notice on our Web site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information. We may also disclose your Personal Information to any other third party with your prior consent.
In certain situations, Salesforce may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Links to Third-Party Web Sites
Upon request, Salesforce will provide you with information about whether we hold any of your Personal Information. Salesforce will take reasonable steps to ensure that your Personal Information is accurate, complete and relevant to its intended use. We provide individuals with reasonable access to the Personal Information that they provide to us, as well as the ability to review and correct such information. If you wish to access the Personal Information you have submitted to our Corporate Sites for the purpose of updating or deleting it, you may do so by logging into to your customer account or by filling out this form.
To protect your privacy and security, we also take reasonable steps to verify your identity before granting access to your Personal Information. In addition, we may limit or deny access to Personal Information when providing such access would be unreasonably burdensome or expensive in the circumstances or as otherwise permitted by applicable law or regulation. We will respond to your request for access to your Personal Information within 30 days after the original email request.
We will retain your Personal Information for as long as your account is active or as needed to provide you services. We will retain and use your Personal Information including your geolocation information as we in good faith believe it necessary to (1) comply with the law or with legal process including court orders or subpoenas; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our web sites or Commerce Cloud Services; or (4) protect the personal safety or property of our users or the public.
The security of your Personal Information is important to us. When you enter sensitive information on our order forms (including when we collect geolocation information), we encrypt the transmission of that information using Transport Layer Security (TLS). We utilize industry standard physical, technical, and administrative controls and procedures to safeguard the information we collect, to prevent unauthorized access or disclosure, to maintain data accuracy, and to allow only the appropriate use of your Personal Information. As no method of transmission over the Internet or method of electronic storage is completely secure, we cannot guarantee its absolute security.
We may post testimonials on our Corporate Sites for the benefit of our prospective clients, partners and employees. We receive express consent from the individuals whose Personal Information is posted along with the testimonial before it is posted to our Corporate Sites. If you wish to update or delete your testimonial, you can contact us by filling out this form.
We provide forums and blogs as a means for our customers and other users of our Corporate Sites and Commerce Cloud Services to communicate. If you use a bulletin board, blog, forum or chat room on our Corporate Sites, you should be aware that any Personal Information you submit there can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the information that you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us by filling out this form. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Salesforce will take reasonable steps to ensure that Personal Information is accurate, complete, and current to its intended use. Salesforce will only use Personal Information in ways that are compatible with the purposes for which it was collected or subsequently authorized by you.
Enforcement and Verification
Written questions may also be submitted to:
The Landmark @ One Market Street, Suite 300
San Francisco, CA 94105
COMMERCE CLOUD SERVICES
Commerce Cloud Services Customers’ Website Visitors
Salesforce processes Personal Information about a visitor to our customers' websites ("Visitors") on behalf of our customers for the purposes of providing the Commerce Cloud Services. Salesforce also processes that Personal Information on our own behalf to optimize our services. On certain pages, for example, a Visitor may be required by our customers to provide his/her Personal Information such as his/her name, address, phone number and e-mail address in order to complete a transaction or perform a requested service.
Salesforce may process Personal Information from our customers' employees for, among other things, application access and authentication.
Sharing and Onward Transfer
Sharing of Visitors' Personal Information
We may contract with third-party service providers to perform certain functions on behalf of our customers to enhance our existing product and service offerings, such as product and service support.
These third parties may have access to Visitors' personal information as necessary to permit them to perform their functions. They are bound by confidentiality agreements or similar contractual restrictions with respect to any information that is provided to them and they are prohibited from using the information for other purposes.
We do not share, sell, rent or trade Visitors’ Personal Information to third parties for promotional purposes. However, we may disclose Visitors’ Personal Information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process including court orders, subpoenas or bankruptcy proceedings; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our Corporate Sites or Commerce Cloud Services; or (4) protect the personal safety or property of our users or the public (among other things, this means that if Visitors provide false information or attempt to pose as someone else, information about them may be disclosed as part of any investigation into their actions).
Web Site / Cookies
In order to improve the content and format of our platform and applications, our Commerce Cloud Services use web site tracking software which allows our customers to automatically capture technical information that is then stored in our servers' log files. This information may include, but is not limited to, internet protocol (IP) addresses, user domain, the device type, the browser type, which of our customers' Web pages are visited, which products are viewed and added to a shopping cart, what products are purchased and the amount of time spent on our customers' sites. Our customers may combine this automatically collected log information with other information they collect about you as may be disclosed to you in our customers’ privacy policies. We may use this information to improve the Commerce Cloud Services we offer our customers as well as our marketing, analytics and site functionality and to analyze trends and gather demographic information about our user base as a whole.
To protect the confidentiality, integrity, and availability of Visitors' personal information that is processed by our services, Salesforce utilizes a variety of industry standard physical and logical access controls, firewalls, intrusion detection/prevention systems, network and database monitoring, and backup systems. We use SSL encrypted sessions when processing or transferring sensitive data through platform and applications.
We limit access to Visitors' personal information and data to those persons and entities who have a specific business purpose for maintaining and processing such information. Salesforce employees who have been granted physical access to a Visitor's personal information have been made aware of their responsibilities to protect the confidentiality, integrity, and availability of that information and have been provided training and instruction on how to do so.
Because Salesforce has no direct relationship with the individual Visitors whose Personal Information we process on behalf of our Customers, our Customers are responsible for ensuring that their Visitors’ Personal Information is accurate, complete, and current to its intended use. Our customers have reasonable access to the Personal Information that they provide to us for processing, as well as the ability to review, correct or request the deletion of such information. If you wish to request access, to limit use, or to limit disclosure, please inquire with the Customer (or his/her organization) directly. If an authorized Customer requests that we update or remove the data in question and the Customer has no ability to do so via use of the Commerce Cloud Services, we will acknowledge that request within 30 days.