Salesforce Commerce Cloud Product Overview

Create seamless, personalized customer journeys across all channels—digital, social, mobile, and store—with the power of cloud-based unified commerce.

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Gartner Names Commerce Cloud a Leader—Again!

2017 Gartner Magic Quadrant for Digital Commerce Revealed


Welcome to the age of the connected customer. No longer limited to single, traditional channels, the connected customer interacts with your brand across many touchpoints—online, in the store, and on the go. No longer a simple path, shopping journeys are complex and customer-driven, and can be initiated anytime, anywhere.

The world of retail is evolving rapidly to accommodate. At every new touchpoint, modern retailers are faced with the expectation and opportunity to manage transactions, collect customer information, and deliver exciting, personalized experiences featuring the latest technologies.

Don’t fear this new retail reality—embrace it with Salesforce Commerce Cloud! Enabled by a trusted multi-tenant cloud, our commerce solutions give you the power to create unified, intelligence-driven experiences that convert the connected customer at every touchpoint—both online and in the store.

  • Deliver AI-powered shopping journeys personalized to each customer
  • Go to market faster and expand to new regions in record time
  • Connect with shoppers anytime, anywhere with a mobile-first approach
  • Streamline operations and deliver continuous innovations via the power of the cloud
  • Reinvent in-store engagement by blending digital and physical experiences
  • Enable “buy, service, and fulfill anywhere” experiences with unified order management
  • Unify the entire customer experience, from marketing to commerce to service, with the power of Salesforce

Commerce Cloud Digital

Connect with customers anytime, anywhere

Create unique shopping experiences and maximize conversions across all digital channels—web, mobile, social, and more.

  • Create and deliver highly innovative and relevant brand experiences with core digital ecommerce capabilities
  • Develop compelling merchandising and promotions that convert at every touchpoint
  • Extend your reach beyond traditional websites and connect with customers anytime, anywhere, on any device
  • Launch new brands and enter new markets in record time

Explore Commerce Cloud Digital

Commerce Cloud Store

Reinvent the in-store experience

Embrace the future of the store with mobile-first POS, unified operations, and in-store digital innovations—all powered by a single cloud-based solution.

  • Create a single view of each customer journey by uniting digital and store channels
  • Eliminate checkout lines and empower associates with mobile point of sale solutions
  • Monitor and manage all store operations via real-time dashboards unified by the cloud
  • Deliver in-store upgrades and digital innovations regularly, without disrupting daily operations

Explore Commerce Cloud Store

AI-Powered Commerce

Deliver highly-personalized and delightful shopping experiences with Einstein-driven commerce—powerful next-generation Artificial Intelligence (AI) woven into the very fabric of Commerce Cloud. With just a few clicks, empower site merchandisers and in-store associates with easy-to-use, AI-driven features that help make retail smarter.  Learn More >

Order Management

Deliver the “buy anywhere, service anywhere, fulfill anywhere” experience with Commerce Cloud Order Management. As the backbone of your unified commerce strategy, Order Management connects both Commerce Cloud Digital and Commerce Cloud Store with a powerful engine that delivers real-time inventory visibility, order lifecycle management, and allocation/fulfillment logic. Give your team workflow productivity tools for a more efficient workforce, and offer your consumers the freedom to buy and receive products how, where, and when they want. Learn More >

Put Your Trust in the Cloud — Salesforce Commerce Cloud

We are always on, always secure, and always fast. As the world’s #1 enterprise cloud commerce solution, Salesforce Commerce Cloud empowers brands with a trusted multi-tenant SaaS solution that is secure, scalable, and extensible. With years of customer success and a robust partner ecosystem, Commerce Cloud ensures satisfaction and growth—from planning to launch and beyond. We back our world-leading technology with a unique business model based on shared success, and we foster a global community of retailers with a wealth of market insights, success stories, and industry knowledge to share.  Learn More >


Salesforce Commerce Cloud Wins Retail Choice Award

DealCrunch has awarded Salesforce Commerce Cloud the Editor’s Retail Choice Award for Multi-Channel Sales Unification, recognizing market-leading innovations and a commitment to unified commerce.


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