Commerce Cloud Order Management

Deliver "buy anywhere, service anywhere, fulfill anywhere" experiences with real-time inventory visibility, order lifecycle management, and allocation/fulfillment logic.


The shopping journey doesn’t end once an order is placed. Customer satisfaction and continued loyalty is also influenced by the order fulfillment experience. In the age of Amazon, the connected customer demands an easy, seamless path from payment to product and from shipment to return—regardless of context. To meet these expectations, consider the following:

  • How competitive are your delivery times?
  • Can customers choose between multiple delivery and pick-up options?
  • How easily can customers change an order after it’s placed?
  • Are returns smooth and trouble-free, regardless of location?

Connecting customers to products is effortless with Commerce Cloud Order Management. Fully integrated across all our products, this powerful add-on acts as the central nervous system for all order information. Gain full visibility into the order lifecycle and give your ​customer the choice to receive products when, where, and how they want.

  • Deliver seamless omnichannel experiences, such as buy/reserve online and pick up in-store
  • Never miss an opportunity to sell available inventory, regardless of where it’s located
  • Eliminate the complexity of managing cross-channel inventory and order data
  • Empower customer-facing users with fulfillment workflow productivity tools  

Commerce Cloud Order Management Key Features

Distributed Order Management Engine

Simplify processes, maximize efficiencies, and deliver the best possible order fulfillment experience to customers.

Unified Order Capture: Consistently capture every single order, regardless of how it is placed—over the phone, online, or in the store.

Allocation and Fulfillment Optimization: Optimize inventory allocation and fulfillment time/cost with advanced order routing algorithms.

Order Lifecycle Management: Enjoy an end-to-end view of order status and history across channels.

Extensible Customization and Integration

Save time and effort integrating order management with critical retail operations thanks to restful APIs.

Data Exchange: Share key information with other retail systems via data feeds for customers, inventory, invoices, items, and orders.

Simple Integration: Give developers the power to easily integrate order management into their existing environment.

Customization: Extend and customize out-of-the-box features with open APIs, ensuring the perfect fit for both your business and your customers.

Simple Role-Based Interfaces

Empower customer-facing users with order management tools tailored to their specific needs.

Customer Service Center: Enable agents to process orders, returns, exchanges, and any other post-purchase activity linked.

Retail Center: Equip store associates with the power to execute ship-from-store and buy-online-pickup-in-store from any device.

Admin Center: Enable power users to configure allocation rules, preferences, and settings via an easy-to-use console.

Unified Commerce Cloud Platform

Unify order management across all channels with seamless, out-of-the-box integration with both Commerce Cloud Digital and Commerce Cloud Store.

Shared Development Approach: Save your developers/system integrators time and effort with a unified customization approach across all products.

Real-Time Data Exchange: Deliver real-time order data to Commerce Cloud Digital and Commerce Cloud Store.

Digital Feature Activation: Unlock Commerce Cloud Digital order management features, such as viewing customizations, order status, and customer profiles.

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