Premier Success Plan

Crush your goals with premier help, advice, and support. Included with every Commerce Cloud subscription!

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As a Salesforce Commerce Cloud customer,  your purchase automatically includes the Premier Success Plan, an extensive package that builds on standard product support with advanced resources, advice, and help:

Product Support

  • Online case submission
  • Toll-free phone and online support
  • 1-hour initial response for critical issues
  • Premier developer support
  • Online training
  • Role-based learning paths


  • Designated Success Manager
  • Success Community hub
  • Guided online success resources
  • Circles of Success sessions
  • Best practice webinars
  • Access to Salesforce Accelerators

Need More? Conquer specific goals with focused professional and technical service add-ons.

Premier Success Plan Advantages

Get help and support right out of the box

From day one, you can enjoy online support, tools, training, best practice coaching, direct phone support, enhanced support SLAs, success management and adoption programs, and more!

Grow your team’s capabilities with training

Help your team become Salesforce experts with our on-demand training for administrators, developers, and users. We’ll help you stay up to date with new releases and find the training you need, whenever you need it.

Enjoy enhanced support

From simple how-to questions to building custom applications, you have access to expert answers from our skilled technical support team—anytime, anywhere.

Connect with experts, learn, and succeed

Our success managers, programs, and communities are here to provide you with best practices, adoption strategies, recommendations, and more!

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  • Want to know more?  Contact us for more information
    Already a customer? Contact your success manager for help!

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