Premier Success Plan

Drive adoption, productivity, and ROI with expert advice, 24/7 on-call technical support, and 1-on-1 engagements with Salesforce Specialists.


As a Salesforce Commerce Cloud customer,  your purchase automatically includes the Premier Success Plan, an extensive package that builds on standard product support with advanced resources, advice, and help:

Product Support

  • Online case submission
  • Toll-free phone and online support
  • 1-hour initial response for critical issues
  • Premier developer support


  • Designated Success Manager
  • Success Community hub
  • Guided online success resources
  • Circles of Success sessions
  • Best practice webinars
  • Access to Salesforce Accelerators

Need More? Conquer specific goals with focused professional and technical service add-ons.

Premier Success Plan Advantages

Get help and support right out of the box.

From day one, you can enjoy online support, tools, best practice coaching, direct phone support, enhanced support SLAs, success management and adoption programs, and more!

Get fast, focused work sessions with Accelerators.

When you sign up for a Premier Plan, you get access to Accelerators. Accelerators are fast, collaborative sessions that address a specific challenge, deliver a specific result, and help you get the most out of Salesforce.


Enjoy enhanced support

From simple how-to questions to building custom applications, you have access to expert answers from our skilled technical support team—anytime, anywhere.

Connect with experts, learn, and succeed

Our success managers, programs, and communities are here to provide you with best practices, adoption strategies, recommendations, and more!

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    Already a customer? Contact your success manager for help!

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