Holiday & Christmas Success: Operations Breakout Session

Welcome to our 2017 Holiday & Christmas Success webinar series! This breakout session examines the impact your operations have on peak season performance, including shipping practices, customer service engagement, return policies, and marketing campaigns. Topics include:

  • Supporting cross­channel shopping with robust store locator pages
  • Using social media messaging apps for customer service
  • Meeting consumer expectations for holiday shipping
  • Reducing post­holiday returns
  • Real-life examples of operational success


Sara Fuhs, Senior Content Strategist at Salesforce Commerce Cloud
Jordan Yates, Vice President of Brand Strategy at OrderGroove 

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