Holiday & Christmas Success: Unified Commerce Breakout Session

Welcome to our 2017 Holiday & Christmas Success webinar series! This breakout session examines the value of creating a single, seamless shopping experience across every channel, both online and in the store. Topics include:

  • Personalizing the customer journey as shoppers move across retail channels
  • The power of conversational commerce and targeted clienteling
  • Chat-bots and dynamic advertising that delivers holiday gift suggestions
  • Best practices for buy online, pick up in-store 

In addition, Deloitte will share research findings around consumer trends, market disruptions, and fragmentation observed during the 2016 holiday shopping season, and what brands should focus on to transform their retail environment and create a unified commerce experience. 


Christa Matukaitis, Industry Principal at Salesforce Commerce Cloud
Kevin Hogan, Managing Director at Deloitte Digital
Bobby Stephens, Senior Manager at Deloitte Digital

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